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Ian Golding

Ian Golding, is a Certified Customer Experience Professional and Customer Experience Specialist and author of Customer What? A certified Lean Six Sigma Master Black Belt, Golding has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

Wed, 02/19/2020 - 12:02
Fourteen Leadership Principles That Drive Amazon to Be Customer-centricAll without mentioning drone delivery
Wed, 02/19/2020 - 12:02
During the last five years, a small number of organizations have been featured multiple times in my writing. In the vast majority of cases, I have used these businesses as a way of bringing to life global best practices in the field of customer…
      

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