If there’s one thing that separates those who do things in an average way and those who do those same things in an extraordinary way, it’s passion. This sense of intense interest, excitement, and focus drives the authentic pursuit of excellence, even (or perhaps, especially) in the rather mundane realm of customer service.

Just as passion culls the great customer service reps from the merely good ones, so does it differentiate authors. In his new book, Kaleidoscope: Delivering Innovative Service That Sparkles (Greenleaf Book Group Press, 2017), author and Quality Digest contributor Chip Bell proves beyond doubt that he has a great passion for passion.

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