efore Michael Mercer established his consulting company, he accumulated more than 30 years of quality improvement experience at 3M. That experience led him to develop a deep trust in the power of Minitab Statistical Software. He began using one of the earliest mainframe computer versions to solve quality challenges in 1973, and he continued to rely on the software to improve processes throughout his distinguished career at 3M. Along the way, he watched the software evolve to include more features designed to meet the needs of quality practitioners with each new release.

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