(Citrix Systems Inc.: Goleta, CA) -- Customer satisfaction and loyalty are two highly desirable results in a support environment. But which performance factors deliver both?
Join Citrix for an interactive webinar to hear Dave Brown, president of Support Center University and author of Optimizing Support Center Staffing (Service Management International, 1996) , explore the difference between customer satisfaction and customer loyalty and explain why both are critical for success.

Attend this interactive webinar to learn:

• Which industry best practice is a must-have for your performance program
• How support performance translates into customer loyalty
• Key tactics that will ensure both customer satisfaction and loyalty
• And more...

Reserve your complimentary seat.

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