Craig Cochran’s picture

By: Craig Cochran

Lean means doing the most with what you have. It’s efficiency and intelligence. In the modern economy, lean is a fact of life. Management systems must absolutely be lean, or they will be abandoned as impractical dinosaurs.

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By: Ronald J. Bowen

After undergoing an often costly and usually painful process to achieve ISO 9001:2000 registration, organizations invariably ask, "What do we do now to ensure that we maintain our registration and gain maximum benefit?" Under ISO 9001:1994, the old answer was fairly straightforward: Continue doing what you say you do. However, ISO 9001:2000-registered companies that follow this advice will lose out on the benefits the revised standard has to offer; and in most cases, they’ll fail to maintain their registration.

Craig Cochran’s picture

By: Craig Cochran

Supplier management is one of the most troublesome disciplines within a management system. There’s nothing inherently difficult about it, though. Companies make it difficult by instilling the process with lots of unwieldy bureaucracy. The trick is to strip the process down to its essential elements, doing only those activities that add value. Let’s take a look at some of the typical elements of supplier management and discuss some lean approaches for each.

Selecting suppliers

Radley M. Smith, Roderick A. Munro and Ronald J. Bowen’s default image

By: Radley M. Smith, Roderick A. Munro and Ronald J. Bowen

Under QS-9000, suppliers relied on the Supplier Quality Requirements Task Force for guidance and direction in dealing with questions related to the standard’s requirements. With the global application of ISO/TS 16949:2002, a globalized group was needed to offer the same direction that was given under QS-9000. This group is the International Automotive Task Force and is made up of the SQRTF as well as representatives from European automotive organizations.

The IATF has developed three companion documents for ISO/TS 16949:2002:

Craig Cochran’s picture

By: Craig Cochran

Editor’s story update 6/15/2017: This article was originally published on our site in 2004. Although it references ISO 9001:2000 rather than the current version of the quality management standard, Cochran’s 10 questions remain useful for organizations preparing for an audit.

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By: Jim Mroz

What roles do quality and quality management systems play in a business sector facing revolution? The term isn’t too strong for what’s currently underway in the telecommunications industry. Competitive pressures and customer demands are driving the sector to introduce next-generation network technologies to lower operating costs and support new services. These are designed and sped to market as quickly as possible to offset revenues lost from traditional voice traffic.

Robert H. King Jr.’s default image

By: Robert H. King Jr.

Contrary to what alarmists with an interest in fueling controversy might say, ISO 9001 is still on the rise-and with good reason. The standard is capable of producing the desired results (i.e., consistent quality in goods and services globally), and its full potential is yet to be realized.

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