Most experts don’t see an end to the offshoring trend, but with an estimated half of all offshoring operations falling short of expectations, companies considering s
Excellus BlueCross BlueShield recently received Case Management Accreditation from URAC, a Washington, D.C.-based health care accreditation agency that establi
After two years of steady increases, customer satisfaction with goods and services purchased and consumed in the United States has taken a dramatic downturn, according to the lat
The Performance Management Group recently announced plans to upgrade its management training boot camp to include team leadership, metrics and scorecard t
Omnex Systems LLC recently released EwQMS 2.0, a software suite aimed at allowing quality managers to quickly build, approve, manage and analyze critical quality documents for