(ISO: Geneva) -- Anyone who has received an inaccurate or late bill for gas, electricity, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities.

(LEI: Cambridge, MA) -- As you know, it’s difficult to achieve continuous improvement. Lean efforts generate many successes, but not so many sustained ones.

(Sensorex: Garden Grove, CA) -- Sensorex has developed an industry-first mobile accessory for pH measurements.

(Geomagic: Morrisville, NC) -- As more than 35,000 gamers descend on Indianapolis later this week for the start of

(Mettler-Toledo: Columbus, OH) -- The Liquidator96, from Mettler-Toledo, researcher and developer of precision instruments, is a manual bench-top pipettor that drives measurable efficiency in leading-edge genomics, proteomics, and cellular studies.

(The Pyzdek Institute: Tucson, AZ) -- The return on investment realized by any continuous improvement effort comes down to two basic functions: How well a company can pick the right battles to fight (project selection), and how efficiently they can fight those battles (project execution).

(Bruker: Santa Barbara, CA) -- Bruker, developer, manufacturer, and provider of scientific instruments and analytical services, has released the new PeakForce Kelvin Probe Force Microscopy (KPFM) mode for its line of atomic force microscopes.

(Verisurf: Anaheim, CA) -- Verisurf Software Inc. has released Verisurf X v. 6. The new release is loaded with innovative software features that enhance in-process, portable inspection, tool building, CATIA interoperability, and 3D scanning and reverse engineering.

(Cars.com: Chicago) -- The Detroit Three build plenty of high-quality cars.

(University of Michigan: Ann Arbor, MI) -- The beta version of Improvement Kata Handbook by Mike Rother, author of Toyota Kata (McGraw-Hill, 2009), is available online