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Quality Digest


Review the 2004 Baldrige Award Winners’ Applications

Published: Monday, June 20, 2005 - 22:00

The National Institute of Standards and Technology, administrator of the Baldrige Award, has released the application summaries of the award’s 2004 winners. The application summaries reveal how:
  • The Bama Co. increased sales by 72 percent while the overall frozen baked goods industry remained flat;
  • Texas Nameplate Co. used innovative processes to decrease cycle time by 50 percent and increase profits by 40 percent;
  • Kenneth W. Monfort College of Business has scored in the top 1 percent for overall student satisfaction, and has been above the 90th percentile nationally for academic rigor;
  • Robert Wood Johnson University Hospital Hamilton has steadily improved its market share, and maintains a nurse retention rate of 99 percent.

The application summaries are available at http://baldrige.nist.gov.


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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.