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Quality Digest


MetricStream to Replace Homegrown Lotus-Based Quality System

Published: Thursday, July 8, 2004 - 22:00

Hitachi Computer Products’ American division will replace its quality management processes with MetricStream software, the company announced recently.

The solution is currently being implemented at Hitachi’s Oklahoma manufacturing division, where it manufactures large disk storage systems.

“Our Lotus Notes-based system needed to be upgraded to support our vision for world class quality management processes and for meeting updated ISO 9000 standards,” says Gary Riggs, vice president of IT and HR at Hitachi Computer Products Inc. “Using MetricStream, we were able to implement an integrated quality management system with CAPA and training management in about three months.”

He adds the company plans to implement three additional MetricStream modules over the next few months—document management, equipment management and supplier management.

“We wanted customers and vendors to easily access our quality system, enter quality-related data and have that information easily integrate with our internal systems,” says Jack Hayes, Hitachi’s quality assurance manager. “MetricStream’s Web-based application will allow us to achieve that objective.”

“We are very excited that Hitachi decided to manage their quality process using our integrated, Web-based quality management system,” says Shellye Archambeau, MetricStream CEO. “We look forward to working very closely with the Hitachi team to make them successful.”

For more information, visit www.metricstream.com.


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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.