Diane Ritter, a prolific author and former colleague of W. Edwards Deming, recently joined The Quality Group as its director of business excellence.

Ritter is a co-author of the popular The Memory Jogger (GOAL/QPC, 1994) series of Six Sigma pocket guides, and has more than two decades of quality management and business process improvement experience.

As the director of business excellence for The Quality Group, Ritter will oversee professional services for blended e-learning systems, course design and content development. She and her team will help companies assess current and future states and then develop implementation plans to improve processes.

“I’m excited to be joining such an innovative company as The Quality Group,” says Ritter. “Their blended learning strategy is aligned with current market trends showing more companies moving toward a blended learning format.”

For more information, visit www.thequalitygroup.net.

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