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Empowering Quality in Mexico

Opportunities and challenges as ASQ expands quality programs to Mexico

Raissa Carey
Fri, 06/19/2009 - 07:39
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As the global market becomes increasingly integrated, customers demand that businesses have a superior level of quality and performance. In that respect, geographical location is becoming irrelevant, says Robert Chalker, American Society for Quality’s (ASQ) global managing director.

“The concept of quality is the same everywhere. I think what you find—and this is true in Mexico, China, or in the United States—is companies and individuals being in different spectrums of quality. In fact, discussions of what quality is and what it should be is the same wherever you go,” he says. "Quality is less the culture of a country as it is the culture of an organization.”

Chalker is currently overseeing ASQ’s new expansion in Mexico City, where the organization plans to promote and strengthen quality in Mexico through its training and certificate programs.

Although Mexico’s commitment to quality is strong, a few obstacles are undeniable, Chalker says. “Challenge No. 1 is technology—though this gap is closing quickly. Second is the [limited] availability of investments. Last, the accessibility of educational resources to help advance the concept is scarce,” he says, adding that ASQ’s presence is Mexico aims to boost this scenario.

 …

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Comments

Submitted by Douglas Waterman on Tue, 06/23/2009 - 08:38

Article's Limitations

The opening of an ASQ office in Mexico City hardly qualifies as the means for empowering quality in Mexico. A more useful article would have included some insight into typical cultural barriers found, along with successfully implemented solutions or methods, for those companies operating within Mexico, or dealing with Mexican suppliers.

While it is absolutely true that quality is derived from the culture of the company. It is also true that inate differences between countries' social cultures will affect how a company can best deploy their corporate quality culture. THAT is the information that an article entitled "Empowering Quality in Mexico" might be expected to contain.

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