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Six Sigma

Could Poor Health Care Quality Be Making You Sick?

Published: Wednesday, October 6, 2004 - 21:00

The relationship between the quality of health care and patient illness is being examined in a new book.

Lean Six Sigma in Sickness and in Health, by Forrest Breyfogle and Arvind Salvekar, explores the use of lean and Six Sigma concepts in the effective delivery of health care. Through the story of Jorge Santos, a fictional hospital executive whose wife is seriously injured in a car accident, the book examines problems in an unprepared emergency room, with ineffective processes that make it difficult for his wife to receive proper care. While his wife is being treated, Santos reflects on how his own hospital avoided similar problems by implementing an enhanced lean Six Sigma improvement system.

The book isn’t intended to be an implementation guide. Rather, it uses Santos’ story to explain quality management philosophies in an easy-to-understand way.

For more information, visit www.smartersolutions.com.


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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.