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Bank of America to Implement Six Sigma in Mailing Operations

Quality Digest
Mon, 11/29/2004 - 22:00
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Pitney Bowes Inc. and Bank of America have reached an agreement that will deploy Six Sigma across the bank’s extensive mailing operations. Under the $112 million agreement, Pitney Bowes will provide Bank of America with technology and expertise from across its broad solutions portfolio, including software from its management services and global mailing systems businesses. Bank of America will also continue to use Pitney Bowes’ document messaging technologies as well as a pre-sorting service that will reduce postage costs.

In addition, the two companies will create a system that will institutionalize Six Sigma across the bank’s mailing operations. Through the program, Pitney Bowes’ Six Sigma specialists working at Bank of America locations have committed to deliver millions of dollars in savings over the life of the contract.

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