(ASQ: Milwaukee) -- The American Society for Quality (ASQ), the leading community of people passionate about quality, advances in professional development, credentials, knowledge and information services, membership community, and advocacy on behalf of its more than 80,000 members worldwide.

Providing unparalleled training for the service industry, ASQ’s Service Quality Division is coming to Seattle with the 20th Annual Service Quality Conference. Held Oct. 3–4, 2011, this two-day conference will focus on how you should be investing in the future with service quality. Leading industry experts will provide real-life experiences and examples for immediate implementation—and immediate results.

Session tracks include:
• Service quality programs
• Cutting-edge trends
• Service quality return on investment (ROI)
• Quality basics

Keynote speakers will be Rob Bryant, senior vice president of quality and lean Six Sigma, Computer Sciences Corp.; and Joseph A. De Feo, president and executive coach, Juran Institute.

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