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NQI Offers Customer and Employee Satisfaction Surveys

Published: Sunday, March 21, 2004 - 22:00

The National Quality Institute has offered a new line of customer and employee satisfaction online surveys.

The surveys were developed in response to the increasing desire of organizations to better understand the needs of their customers, clients and patients--as well as the needs of their employees. The new surveys are intended to offer a cost-effective means of accurately gauging this information.

The online surveys provide tools to augment both custom performance improvement programs as well as those based on NQI PEP, ISO 9001:2000, AIM accreditation criteria or other management systems.

For more detailed information, including sample screens depicting the surveys, click here.

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For 38 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest Daily, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.