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Canadian NQI Announces Prestigious Quality Awards

Published: Monday, November 1, 2004 - 23:00

Three Canadian small businesses were recognized with Canada Awards for Excellence recently, that country’s equivalent to the Malcolm Baldrige National Quality Award. Winners in the CAE’s small business category were M & M Meat Shops Ltd. (head office), Print Audit and Strus & Associates Inc.

“As a core part of Canada’s economic engine, these smaller businesses are to be applauded for such outstanding performance,” says Cameron Hyde, National Quality Institute chairman and president and general manager for North American agent operations for Xerox Corp. “For these winners, excellence is a way of life and central to the way their operations are managed.”

M & M Meat Shops Ltd. services the largest retail chain of specialty frozen foods in Canada: 378 franchised stores in 10 provinces and the Yukon. The company highly values employees’ shared belief in the company’s commitment to quality, and its strategic direction makes all employees responsible for its implementation. It also provides extensive training, marketing resources and a comprehensive communications program, along with a formal wellness program that keeps absenteeism to a minimum and promotes professionalism, productivity and teamwork.

Print Audit provides print tracking and copy auditing services to help clients analyze and recover their printing and photocopying costs. Headquartered in Calgary, the company focuses on product quality and a close collaboration between developers and technical support staff. Despite thousands of customers, Print Audit averages only about five support calls per day and has doubled its sales since its inception in 1998.

Strus & Associates Inc. has more than 50 specialist resources, and is Canada’s only full-service consulting and training firm. The firm is customer-focused and provides consulting on NQI and Baldrige standards. It has a stringent operating standard and requires performance at five or better on a seven-point scale.

NQI also recognized five groundbreaking Silver-level performance awards in diverse sectors:

  • The Formation Construction Engineering Maritime Forces Atlantic—Halifax, Nova Scotia.
  • The Region of Peel—Brampton, Ontario.
  • Calian Technology— Ottawa, Ontario.
  • Henry Hudson Sr. Public School—Toronto.
  • R.H. King Academy—Toronto.

The awards were formally presented at the Canada Awards for Excellence Gala on Oct. 19 in Toronto. For more information, visit www.nqi.com.

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For 40 years Quality Digest has been the go-to source for all things quality. Our newsletter, Quality Digest, shares expert commentary and relevant industry resources to assist our readers in their quest for continuous improvement. Our website includes every column and article from the newsletter since May 2009 as well as back issues of Quality Digest magazine to August 1995. We are committed to promoting a view wherein quality is not a niche, but an integral part of every phase of manufacturing and services.