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Book: Turnaround Strategies for Customer Centric Operations

Customer-centric, data driven, and quality oriented

Thu, 05/27/2010 - 15:03
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(Italics Publishing: Toronto) -- Focused entirely on the realm of operations, Turnaround Strategies for Customer Centric Operations (Italics Publishing, 2010) brings straightforward, innovative approaches to the most commonly encountered challenges in operational restructuring. In author Ileana Roman’s words, it brings “rational, common-sense resolve into otherwise emotionally charged situations.”

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