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CRC Press
Published: Monday, January 10, 2011 - 14:52
Some of the topics discussed include:
• Five basic principles in lean
View first pages of chapters from the e-book at www.crcnetbase.com/doi/book/10.1201/b10378.
Author Bert Teeuwen is a senior lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in lean practices and principles.
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A reality-based view of value-added services and waste
(CRC Press: Boca Raton, FL) -- Written specifically to address the application of lean practices in government and the public sector, Lean for the Public Sector: The Pursuit of Perfection in Government Services, by Bert Teeuwen (CRC Press, 2010), covers the basic philosophy of lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector environment and considers the role of the citizen, not only as customer, but also as a voter, taxpayer, and community participant. The approach provides a more reality-based view of value-added services and waste in the public sector. The text also includes many clear explanations of lean principles and methods, examples, and international case studies for better comprehension.
• Action time for the citizen
• Creating value in the public sector
• Mapping the current and future state of the value stream
• Flow and the pull principle
• Take time
• Mobilizing employees
• Eight steps for continuous improvement with kaizen teams
• Standards and compliance
• Task oriented vs. process oriented
• Cost-saving strategies
• Workplace organization based on 5S
• Samples and examples: project letter, proposal for improvement, process activity sheet, 5S audit, 5Whys diagram
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