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CRC Press

Quality Insider

Book: Lean for the Public Sector

A reality-based view of value-added services and waste

Published: Monday, January 10, 2011 - 14:52

(CRC Press: Boca Raton, FL) -- Written specifically to address the application of lean practices in government and the public sector, Lean for the Public Sector: The Pursuit of Perfection in Government Services, by Bert Teeuwen (CRC Press, 2010), covers the basic philosophy of lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector environment and considers the role of the citizen, not only as customer, but also as a voter, taxpayer, and community participant. The approach provides a more reality-based view of value-added services and waste in the public sector. The text also includes many clear explanations of lean principles and methods, examples, and international case studies for better comprehension.


Some of the topics discussed include:

• Five basic principles in lean
• Action time for the citizen
• Creating value in the public sector
• Mapping the current and future state of the value stream
• Flow and the pull principle
• Take time
• Mobilizing employees
• Eight steps for continuous improvement with kaizen teams
• Standards and compliance
• Task oriented vs. process oriented
• Cost-saving strategies
• Workplace organization based on 5S
• Samples and examples: project letter, proposal for improvement, process activity sheet, 5S audit, 5Whys diagram


View first pages of chapters from the e-book at www.crcnetbase.com/doi/book/10.1201/b10378.

Author Bert Teeuwen is a senior lean consultant at Wagenaar Hoes Organization Advice, Netherlands, a firm that specializes in providing training in lean practices and principles.


About The Author

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CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.