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CRC Press

Quality Insider

Book: Improving Business Process Performance

A workable framework to gain agility and create value

Published: Wednesday, September 14, 2011 - 10:15

(CRC Press: Boca Raton, FL) -- The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies around the world are being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. With the abundance of improvement methodologies and frameworks that are available, many question where to begin.

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success, by Joseph Raynus (CRC Press, 2011), surveys and integrates the quantitative improvement approaches currently gaining momentum—including goal-driven measurement, business process management (BPM), the lean methodology, and the balanced scorecard—to show you exactly where to begin. The author details a methodology for building a measurements framework that will help you monitor events, and also provides a feedback loop for analysis, goal, and strategy adjustments. This framework can be customized and linked to your company’s overall strategy to supply critical feedback on your improvement efforts.

Improving Business Process Performance is also available as an e-book.

Chapter titles:
The Paradigm
The Change
Dynamic Balance of Strategy and Performance
Impact Framework
The Value Planning Domain
Value Management Domain
Value Sustainment Domain
Business Process Management
Tools of Probletunity
Dashboards and Scorecards

Probletunity: The Bridge to Business Agility
Development and Implementation of Human Capital Measures and Dashboards
Clinical Trial Process Specification


About The Author

CRC Press’s picture

CRC Press

CRC Press is a premier global publisher of science, technology, and medical resources. It offers unique, trusted content by expert authors, spreading knowledge and promoting discovery worldwide. Its aim is to broaden thinking and advance understanding in the sciences, providing researchers, academics, professionals, and students with the tools they need to share ideas and realize their potential. CRC Press is a member of Taylor & Francis Group, an informa business.