A consultant who helped Xerox Business Services win a Baldrige Award will be speaking about organizational performance improvement at an upcoming seminar. John Lawrence, a consultant and former senior executive at two Fortune 500 companies, will present a program entitled “Mapping the Journey–A Blueprint for Achieving Organizational Performance Excellence,” at an all-day seminar May 6 in Cuyahoga Community College’s Metro campus in Cleveland.

Lawrence will discuss the Baldrige Award criteria and how organizations can assess programs and operational issues using a performance excellence approach. He will also address the right mix of strategic and tactical tools such as re-engineering, lean, Six Sigma and kaizen.

“It’s a great hands-on program,” says Dennis Ulrich, executive director of continuing and professional education at the college’s Workforce and Economic Development Division. “During his remarks, Mr. Lawrence will discuss the preparation of a Baldrige [Award] application for assessment and how to understand feedback reports received post-application. In addition, you will learn how the criteria interface with ISO, lean and Six Sigma.”

For more information, visit www.tri-c.edu.

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