(APQC: Houston, TX) -- During the course of three months, the Advanced Productivity and Quality Center (APQC) ran a voice-of-the-customer survey to find out what process management topics interest you the most and what you needed to help show increased stakeholder value, decreased cycle time, increased quality, and customer engagement.

Join APQC presenter John Tesmer for the next Business Excellence Community Call to review the findings from that survey, including:
• Top process management challenges
• Barriers to success
• What this means for you and your organization

APQC will also share its next research opportunity to learn how to manage cross-functional process and develop models to quantify the success.

Register here.

APQC is a member-based nonprofit and one of the world’s leading proponents of knowledge management, benchmarking, and best practices business research.

 …