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Stranded Passengers and the Moment of Truth

Would you buy your customers pizza?

William A. Levinson
Thu, 08/07/2014 - 10:18
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Body

Quality Digest’s readers are quite familiar with the deficiencies of the U.S. airline industry, whether through articles in the media, personal experience, or both. Relatively minor issues involve inefficient boarding processes, fees for the first piece of checked luggage, and uncomfortable seating.

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Comments

Submitted by umberto mario tunesi on Mon, 08/11/2014 - 19:00

Pizzas for customers

No news, good news, it is often said: whoever does really listen to customer's voice? You buy your item, you pay for it; what follows is entirely upon your own shoulders, the supplier won't even care to listen to you. We are not virgins on the market, we know what real life is like, in spite of any registration logo(s) the supplier might show. Salesmen's legends recount exceptional acts of customer care: I'm afraid those days are gone, today's customer is no person anymore, he's just "cash".

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