Twenty years ago at a great conference, I learned a wonderfully simple model summarizing the personal change process. It complements the “ABC” model—which stands for activating event, beliefs, and consequential behavior, leading to results (R)—that I described in part one.

This other model can be summarized as:
• Awareness
• Breakthrough in knowledge
• Choosing a breakthrough in thinking
• Demonstrating a breakthrough in behavior

Here’s the point: Unless thinking (i.e., the belief system) changes, behavior will not change—long term.

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