It happens all the time: lost opportunities, missed handoffs, rework, delayed product launches, and frustrated employees and customers. The likely culprit: poorly managed processes. Even mature organizations struggle with inconsistent or incorrectly applied process management techniques. Only when a holistic approach is taken does the entire organization benefit from process improvements.

Previous research from the American Productivity & Quality Center (APQC) has confirmed it: Process-focused organizations realize the benefit of consistent and comprehensive process management. A simpler way to understand the impact of process is through APQC’s Seven Tenets of Process Management—the common process competencies evident within successful organizations.

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