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Customer Care Features
A Crucial Role for Quality: Sustainability
Bob Ferrone
Saving the planet and bolstering the bottom line
Being a Mom Helps Me Protect Our Communication Infrastructure
Jeanne Quimby
Kids can be the source of new ideas
Harnessing Quality and Operational Data to Improve Patient Care
Ophir Ronen
Ushering in a new era of data-driven hospitals
The Many Challenges of Achieving a Safer, Healthier World of Work
Martin Cottam
OH&S must stay one step ahead to keep workers safe
Do Your Customer Experiences Feature Unicorns?
Innovating Service With Chip Bell
Making customer service memorable

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Customer Care News
CIMdata Announces E-Book on Digital Thread in Aerospace and Defense
Research commissioned by the Aerospace & Defense PLM Action Group with Eurostep and leading PLM providers
SupplyOne Offers Secondary Packaging Solutions
Meeting new package configuration trends
API Alignment Services Cut Costs
International Paper Co. saves money with Radian Plus laser tracker and vProbe
Instron’s New Melt Index Testers Save Time and Increase Repeatability
Featuring enhanced versatility and performance
ISACA Updates CMMI Model With Three New Domains
Helping organizations improve quality and performance
Captivating Podcast on Manufacturing in the U.S.A. Features Starrett
40-minute podcast explores Starrett’s history and challenges in American manufacturing
Digital Twins Inform Decarbonization Efforts
Digital Twin Consortium’s white paper guides strategies for building owners and stakeholders
3D Guide Removes Frustration From Product Assembly
Yotrio and SunVilla to provide interactive, 3D-enabled assembly via BILT app
NIST Selects ‘Lightweight Cryptography’ to Protect Small Devices
Algorithms protect data created and transmitted by IoT and other small electronics

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