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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

More Features

Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

Quality Digest Live -- March 23, 2018

Video Information

Story links for March 23, 2018

 

Book Review: Clarity First
Plus: An interview with author Karen Martin

The Math Behind the Perfect Free Throw

Risk-Based Thinking and the Digital Transformation of Quality
Plus: An interview with Tim Lozier director of product strategy for EtQ
Webinar: Risk Based thinking and the Digital Transformation of Quality

 

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