Featured Video
This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
Keeping bad bots out and good data to ourselves
Dirk Dusharme @ Quality Digest
Really. We don’t.
Quality Transformation With David Schwinn
The power of systems thinking in organizational life and customer satisfaction
Debashis Sarkar
Building a culture of quality requires top management to participate in quality initiatives
Innovating Service With Chip Bell
A relationship without trust is like a cell phone without service; all you can do is play games

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Quality Digest Live -- March 16, 2018

Video Information

Story links for March 16, 2018

 

Public Split on Basic Income for Workers Replaced by Robots

3 Risks of Management Status Quo

CMS Corner: Interview with Daniel O'Brien, Machine Technology Department Coordinator, Fullerton Community College

New ISO Quality People Management Standards and ISO 10018 Certification
Webinar: ISO 9001:2015 and ISO 10018: Developing People Engagement In a QMS


facebooktwitter

 
 

Discuss1