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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Discover better ways to serve customers and trigger service transformations
Zac Cooper
Eliminate waste from the start of the manufacturing process
Jessica Higgins
Creating a culture that is both customer-centric and employee-centric is possible
Annette Franz
Five leadership books you must read in 2019
Dirk Dusharme @ Quality Digest
From bioethics to the death of Le Grand K

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- March 16, 2018

Video Information

Story links for March 16, 2018

 

Public Split on Basic Income for Workers Replaced by Robots

3 Risks of Management Status Quo

CMS Corner: Interview with Daniel O'Brien, Machine Technology Department Coordinator, Fullerton Community College

New ISO Quality People Management Standards and ISO 10018 Certification
Webinar: ISO 9001:2015 and ISO 10018: Developing People Engagement In a QMS


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