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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
UPS becomes manufacturer, distributed management, and moonshine.
J. B. Silvers
Eliminate the middlemen
Annette Franz
Best tip ever for customer experience design?
Bill Kalmar
Customer service is more than a smile and a wave
M. Berk Talay
The automaker has been handsomely rewarded for its decades of investment in the best-selling vehicle

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- March 16, 2018

Video Information

Story links for March 16, 2018

 

Public Split on Basic Income for Workers Replaced by Robots

3 Risks of Management Status Quo

CMS Corner: Interview with Daniel O'Brien, Machine Technology Department Coordinator, Fullerton Community College

New ISO Quality People Management Standards and ISO 10018 Certification
Webinar: ISO 9001:2015 and ISO 10018: Developing People Engagement In a QMS


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