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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
A relationship without trust is like a cell phone without service; all you can do is play games
Annette Franz
A root cause analysis
Willie L. Carter
Redesigning your organization around lean thinking
Stephen McCarthy
New technologies can drive a shift toward prevention

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- March 10, 2017

Video Information

Story links for March 10, 2017

Report Identifies New Consumer Group: Connected Spenders

A Short History of Lean

The Small Will Survive and Thrive
Plus: An interview with Randell Bell, Ph.D., CEO of Landmark Research Group LLC
Book: Me We Do Be: The Four Cornerstones of Success

The Most Important Question to Ask About Your Audit Program
Plus: An interview with Tom Middleton, solutions architect for Sparta Systems Inc.
Webinar: "Why You Should Automate Third-Party Audits"

Off Script with Mike and Dirk