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This Week in Quality Digest Live
Customer Care Features
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance
Jim Benson
We could do with a few more conversations about respect

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- March 10, 2017

Video Information

Story links for March 10, 2017


Report Identifies New Consumer Group: Connected Spenders

A Short History of Lean

The Small Will Survive and Thrive
Plus: An interview with Randell Bell, Ph.D., CEO of Landmark Research Group LLC
Book: Me We Do Be: The Four Cornerstones of Success

The Most Important Question to Ask About Your Audit Program
Plus: An interview with Tom Middleton, solutions architect for Sparta Systems Inc.
Webinar: "Why You Should Automate Third-Party Audits"

Off Script with Mike and Dirk


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