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This Week in Quality Digest Live
Customer Care Features
Tara García Mathewson
How we teach should support how we learn
Aiman Sakr
One factory’s current problem is another’s potential failure mode
Dirk Dusharme @ Quality Digest
UPS becomes manufacturer, distributed management, and moonshine.
J. B. Silvers
Eliminate the middlemen
Annette Franz
Best tip ever for customer experience design?

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- March 10, 2017

Video Information

Story links for March 10, 2017


Report Identifies New Consumer Group: Connected Spenders

A Short History of Lean

The Small Will Survive and Thrive
Plus: An interview with Randell Bell, Ph.D., CEO of Landmark Research Group LLC
Book: Me We Do Be: The Four Cornerstones of Success

The Most Important Question to Ask About Your Audit Program
Plus: An interview with Tom Middleton, solutions architect for Sparta Systems Inc.
Webinar: "Why You Should Automate Third-Party Audits"

Off Script with Mike and Dirk


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