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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Bringing employees into the fold
Dirk Dusharme @ Quality Digest
All about data—and genomes
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- March 10, 2017

Video Information

Story links for March 10, 2017


Report Identifies New Consumer Group: Connected Spenders

A Short History of Lean

The Small Will Survive and Thrive
Plus: An interview with Randell Bell, Ph.D., CEO of Landmark Research Group LLC
Book: Me We Do Be: The Four Cornerstones of Success

The Most Important Question to Ask About Your Audit Program
Plus: An interview with Tom Middleton, solutions architect for Sparta Systems Inc.
Webinar: "Why You Should Automate Third-Party Audits"

Off Script with Mike and Dirk


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