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This Week in Quality Digest Live
Customer Care Features
Caroline Preston
The learn-and-earn model could spread, with a little help from the feds
Patrick Mork
In business, only the paranoid survive
Jeff Dewar
How to change an employee culture toward customer problems
Tara García Mathewson
How we teach should support how we learn
Aiman Sakr
One factory’s current problem is another’s potential failure mode

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- June 30, 2017

Video Information

Story links for June 30, 2017


Space junk: The cluttered frontier

Medieval Medical Books Could Hold the Recipe for New Antibiotics

The Traveling Ohno Circle

CMSC Corner: An interview with CMSC Executive Committee chairman Keith Bevan

 


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