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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Is there a method you’ve missed?
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- February 5, 2016

Video Information

Story links for February 5, 2016


Millions of 'Hidden Workers' Used in Company Supply Chains

MIT Students Win First Round of SpaceX Hyperloop Contest

Personal Kanban Celebrates Five Years With an Online Course
Plus: An interview with Jim Benson, CEO of Modus Institute, creator of Personal Kanban

Researchers Outline Physics of Metal 3D Printing

The Expanding Role of Leadership in ISO 9001:2015 and ISO 14001:2015
Plus: An interview with Chad Kymal, CTO and founder of Omnex Inc.