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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

More Features

Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

Quality Digest Live -- August 12, 2016

Video Information

Story links for August 12, 2016

Twelve Characteristics of Great Leaders
Plus: An interview with Mike Figliuolo, managing director of thoughtLEADERS LLC

Feynman and the O-Ring

Becoming a 'Why Not?' Engineering Culture
Plus: An interview with Eugene Daniell, ROMER Absolute Arms product manager at Hexagon Manufacturing Intelligence

Tech Corner: Marposs iWave2 Bore Gauge with Merlin Plus SPC Computer

 

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