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This Week in Quality Digest Live
Customer Care Features
Stephanie Ojeda
How addressing customer concerns benefits the entire quality process
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A way to visualize and help prioritize risks, actions
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100% real, 100% anonymized, 100% scary
Mike Figliuolo
The customer isn’t always right

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Customer Care News
For companies using TLS 1.3 while performing required audits on incoming internet traffic
Accelerates service and drives manufacturing profitability
Providing pipeline integrity with remote monitoring
Integrated energy services enhance customer experience
Empowers real-time remote monitoring and technical support
Latest features enhance complex BOM generation and customer experiences
New video in the NIST ‘Heroes’ series
A tool to help detect sinister email

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Quality Digest Live -- August 12, 2016

Video Information

Story links for August 12, 2016

Twelve Characteristics of Great Leaders
Plus: An interview with Mike Figliuolo, managing director of thoughtLEADERS LLC

Feynman and the O-Ring

Becoming a 'Why Not?' Engineering Culture
Plus: An interview with Eugene Daniell, ROMER Absolute Arms product manager at Hexagon Manufacturing Intelligence

Tech Corner: Marposs iWave2 Bore Gauge with Merlin Plus SPC Computer

 

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