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This Week in Quality Digest Live
Customer Care Features
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?
Mike Richman
A continuous-improvement case study
Annette Franz
Evidence from the field

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- April 15, 2016

Video Information

Story links for April 15, 2016

 

Four Organizations Honored With 2015 Baldrige Award

Researchers Develop First Widely Useful Standard for Breast MRI

Lean Six Sigma Applications in Healthcare
Plus: An interview with Kimberly Watson-Hemphill, co-author of Innovating Lean Six Sigma

Data Torturing in the Baseball World, Part 1 and Part 2

Four Steps to Build a Quality Network Through Improved Supplier Management
Plus: An interview with Joby George, product manager at Sparta Systems Inc.

 

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