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This Week in Quality Digest Live
Customer Care Features
Harry Hertz
Nine takeaways from Baldrige recipients
Nate Burke
Even in a digital world, a personal touch still prevails
Innovating Service With Chip Bell
Great leaders do not reflect but rather radiate energetic passion
Innovating Service With Chip Bell
Is there a method you’ve missed?
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- April 15, 2016

Video Information

Story links for April 15, 2016

 

Four Organizations Honored With 2015 Baldrige Award

Researchers Develop First Widely Useful Standard for Breast MRI

Lean Six Sigma Applications in Healthcare
Plus: An interview with Kimberly Watson-Hemphill, co-author of Innovating Lean Six Sigma

Data Torturing in the Baseball World, Part 1 and Part 2

Four Steps to Build a Quality Network Through Improved Supplier Management
Plus: An interview with Joby George, product manager at Sparta Systems Inc.

 

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