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This Week in Quality Digest Live
Customer Care Features
Knowledge at Wharton
The double-edged potential of social media
George Hall
A geek’s guide to proactive dating
John Bell
Devoting more time to better understand our employees would have delivered better results
Julia Russell
How food and beverage brands are going digital to improve the customer experience
Ryan E. Day
‘Because we can’ is not a solid foundation for product development

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- April 15, 2016

Video Information

Story links for April 15, 2016

 

Four Organizations Honored With 2015 Baldrige Award

Researchers Develop First Widely Useful Standard for Breast MRI

Lean Six Sigma Applications in Healthcare
Plus: An interview with Kimberly Watson-Hemphill, co-author of Innovating Lean Six Sigma

Data Torturing in the Baseball World, Part 1 and Part 2

Four Steps to Build a Quality Network Through Improved Supplier Management
Plus: An interview with Joby George, product manager at Sparta Systems Inc.

 

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