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A couple of years ago, my wife decided to surprise me by taking me over to our local Tesla dealership so I could test drive a Tesla. We put a deposit down to hold our place in line, and two months later took delivery of a Model Y Performance. I loved everything about it, took everyone who asked about it for a ride, and gave them the delighted customer’s sales pitch. I even tried to talk my nephew (who owns a limousine service near Pittsburgh) into swapping some of the gas guzzlers in his fleet for Tesla vehicles. I still like it a lot, and I will tell everyone that it’s a wonderful car—until something goes awry.
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Comments
Article - Technology Is No Substitute For Service
Wow, this article really opened my eyes and trashed any assumptions I had that Tesla benchmarked themselves to other car companies for all aspects of car ddesign and ownership. For Tesla to call themselves a tech company and not a car company is ignorance and arrogance all wrapped into one package. I will not consider an EV from Tesla in my future until I see they understand the market way better than what was reported in this article.
Lack of staff cant be be fulfilled with tech
Nice read. Totally agree that no matter how advanced the tech gets, real service still comes from people. I see this a lot—companies rely on automation but don’t have enough skilled people to support it. That’s why many teams turn to IT staff augmentation to fill those gaps and keep the human side strong. Tech helps, but people make the difference.
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