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SO 10002—"Quality management—Customer satisfaction—Guidelines for complaints handling in organizations" helps organizations of all sizes and all sectors to understand and process customer complaints of their products or services, including planning, design, operation, maintenance, and…
(ISO: Geneva) -- The ISO Annual Report 2008 highlights the ability of International Standards to provide confidence during the current global financial crisis.
"Refined to its essence, the objective of ISO standards is to provide confidence," the report states. "When a product or service meets…
ISO/IEC 17025 is an international standard that consists of general requirements for testing and calibration laboratories. The standard provides accreditation for the procedures carried out by these laboratories, ensuring consumers that the products are safe. It assures customers that a lab is…
(ANSI: New York) -- To ensure that all stakeholders have ample opportunity to submit candidates for the American National Standards Institute's (ANSI) 2009 Leadership and Service Awards, ANSI has extended the deadline for nominations to Monday, July 27.
The awards are presented annually as a…
(TÜV SÜD: Peabody, MA) -- TÜV SÜD America Inc. has announced a cooperation agreement with Renewable Energy Test Center (RETC LLC), an engineering services and test provider based in Fremont, California. Through this cooperation, RETC will provide TÜV SÜD a global partner for testing and…
ISO 13485 is an international standard that ensures that medical device organizations meet global quality management system regulations. Its aim is to provide consumers with safer medical devices and services.
Based on the eight quality management system regulations of ISO 9001 and its goal of…
(ASTM International: West Conshohocken, PA) -- Localized corrosion, such as pitting, cracking, or crevice corrosion, can be destructive to process equipment, but if it is detected early enough, potential damage can be minimized or avoided.
A new ASTM International standard provides a means for…
(ISO: Geneva) -- The first meeting of ISO’s new project committee PC 242, which is to develop an international standard on energy management, was held Sept. 8-10, 2008 in Washington, D.C.
The future ISO 50001 will establish an energy management framework for industrial plants, commercial…
(BSI: Reston, VA) -- In April, EPA issued a proposed rule requiring covered facilities to submit annual reporting of GHG emissions. In May, a law designed to establish a regulatory framework for a national carbon cap-and-trade system was introduced to congress. The impact of climate change to…
(BQPM: Newark, CA) -- Business & Quality Process Management, an innovative provider of consulting, training, and software tools that help companies create leaner and more effective organizations, is now offering a high-impact, three-day course on hazardous substance process management (HSPM).…
Failure mode and effects analysis (FMEA) is a systematic analysis technique that facilitates the identification of potential problems (failure modes) within a design or manufacturing process. Problems can then be ranked in order of importance to prioritize improvement actions. These actions are…
(USGBC: Washington) -- As part of LEED v3, the latest version of the U.S. Green Building Council’s (USGBC) program for green building design, construction, operations, and maintenance; buildings seeking LEED certification will begin submitting operational performance data on a recurring basis as a…
(Intertek: Boxborough, MA) -- Intertek, a leading global provider of quality and safety solutions, is working with medical device manufacturers who are currently under pressure to stay compliant under widespread changes to EU regulations.
The European Union has published a revision to its…
This is further information on the story released on July 1, 2009: http://www.qualitydigest.com/inside/quality-insider-news/iatf-releases-revised-version-isots-16949.html.
--Editor
(ISO: Geneva) -- ISO has just published a new edition of ISO/TS 16949:2009, which specifies quality system…
(BSI: United Kindom) -- Findings of a recent BSI survey show that a standard to help improve energy efficiency is much needed. Of 800 public-and private-sector UK organizations surveyed, only half rated their energy management practices as good or very good. This is despite 78 percent saying that…
(CSA Group: Toronto) -- Robert M. Griffin, president and CEO of CSA Group, recently announced that CSA Group has acquired SIRA Test and Certification Limited, a world leader in the conformity assessment solutions field that specializes in the testing of safety equipment used in potentially…
The Society of Manufacturing Engineers presents a new book from Michael J. Termini, Concept to Customer: Portfolio, Pipeline, and Strategic Project Management (SME, 2009). Termini wrote Concept to Customer in response to the many questions from project managers and novices who have sought his…
(NIST: Gaithersburg, MD) -- Senior leaders from the three organizations selected for the 2008 Malcolm Baldrige National Quality Award, as well as representatives from past award recipients, will share their best practices and results at one-day regional conferences on Sept. 15 in Milwaukee, and…
See updated story for 7/6/2009
(AIAG: Southfield, MI) -- The Automotive Industry Action Group recently announced the availability of the new ISO technical specification for the automotive supply chain. Developed by the International Automotive Task Force (IATF), the ISO/TS 16949:2009 standard…
It started slowly but surely. With the slump of the U.S. economy, companies started downsizing first by the dozens, then by the hundreds. Today, thousands of organizations across the country have in one way or another had to perform some kind of cost-cutting measure.
And as unemployment started…
(Hoffer Flow Controls: Elizabeth City, NC)—The Sanitary Design Turbine flowmeter from Hoffer Flow Controls meets the highest sanitary requirements for process liquid measurement including 3-A Standard 28-03. The sanitary meter is designed to provide outstanding accuracy in liquid applications…
There's a standard for everything. Really. Quality Digest's ever vigilant editors came across this relatively new one from ANSI. By the time this horse is tricked out with lights and signs its going to look like the Borg.
--Editor
From an ANSI news release:
Seeing a horse and a buggy can…
LEED (Leadership in Energy and Environmental Design) is an internationally accepted, voluntary certification program created by the United State Green Building Council. The program measures a building’s energy savings, water efficiency, CO2 emissions, environmental indoor quality, stewardship of…
(QuEST Forum: Dallas) -- QuEST Forum recently published the TL 9000 Quality Management System Requirements Handbook 5.0, the latest edition of the global quality standard used by the telecommunications industry. The new release of the handbook has an effective date of Nov. 15, to ensure adequate…
(NSF/Omnex: Ann Arbor, MI) -- Why are so many organizations receiving nonconformities in their ISO 9001:2008 audits? To understand the ISO 9001:2008 changes better, let's see if you know the answers to these three questions:
There are no changes made to ISO 9001:2008. True or False?
TRUE - ISO…