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The Society of Manufacturing Engineers and the Association for Manufacturing Excellence recently made a popular book a required reading for those seeking certification as lean manufacturing experts. Lean Transformation: How to Change Your Business into a Lean Enterprise, (Oaklea…
After three years of small, steady improvement, customer satisfaction with the federal government’s services registered a slight decline in 2005, according to the American Customer Satisfaction Index. Satisfaction with government services was measured at 71.3 on the ACSI’s 100-point…
Starting this year, qualifying quality-minded nonprofit organizations will be eligible to participate in a pilot Baldrige Award program. The National Institute of Standards and Technology, which administers the Baldrige National Quality Program, will accept applications from nonprofit…
Seven books on TQM will be published and translated into Arabic, according to e-TQM College, a Dubai-based provider of online courses in total quality management. The move is an attempt to address the lack of TQM resources in the Middle East and to increase awareness of TQM in the area, while…
An upcoming conference will focus on the use of total information quality management (TIQM) to improve varied organizations’ quality and processes. The TIQM Mastery Series will be held March 6–10 at the Nashville Convention Center. It’ll feature three courses: IQ 101: IQ Principles &…
What poor-quality cars lack in performance and reliability, they can make up for with style, according to a new study.In the short term, consumers will put up with performance deficiencies if they’re satisfied with the style and appearance of new vehicles, reports A.T. Kearney, a…
A recently released, comprehensive study of patient care shows significantly improved care of patients with serious conditions. Premera Blue Cross, a Washington-based health insurer of upward of 1.3 million people, performed the study with several prominent medical groups across Washington…
The 52nd annual Reliability and Maintainability Symposium (RAMS) will be held January 23–26 in California. Reliability and maintainability have been growing beyond their traditional role of prediction to include risk management, process verification and product validation. The growth has…
Statit Software Inc. recently released Performance Indicator & Management Dashboard (piMD), a new approach to measurement and analysis for the health care industry. Statit reports that a review of current software options for health care executives revealed a need for a system that…
The Centers for Medicare & Medicaid Services (CMS) has begun formal evaluation of an application filed by TÜV Healthcare Specialists to become the first new accreditation service for U.S. hospitals in 40 years. If granted the accreditation, TÜV will not only accredit hospitals in…
Rockwell Automation will offer a series of varied educational courses starting January 2006. The courses will be offered throughout various U.S. cities and include the following: AC/DC motors and drives fundamentals Introduction to vibration technology Ethernet/IP design and configuration…
The average staffing level for full-time quality professionals is 23.8 per 1,000 employees, according to a recently released study. The figure was revealed in “Improving the Quality Function: Driving Organizational Impact & Efficiency,” performed by Best Practices LLC. The study found that…
Several police precincts of the Dubai Police Department have received registration to ISO 9001. The registration was announced by Dhahi Khalfan Tamim, commander-in-chief and lieutenant-general of the Dubai Police, at a recent Dubai Police Academy graduation ceremony. In addition, Dubai’s General…
The American Society for Quality has released a third edition of its popular The ASQ Auditing Handbook.The best-selling handbook is a comprehensive resource for professionals in the quality, environmental, safety and health-auditing industries. It’s designed to correspond to ASQ’s Certified Quality…
The Association for Operations Management (APICS) recently recognized several organizations for supply chain efficiencies, innovation and other notable successes. APICS annually recognizes successful organizations with its Corporate Awards of Excellence. The 2005 recipients are: Engenio…
Statit Software Inc. recently released Performance Indicator & Management Dashboard (piMD), a new approach to measurement and analysis for the heath care industry. Statit reports that a review of current software options for health care executives revealed a need for a system that would enable…
An upcoming seminar will allow attendees to see and hear famed quality expert W. Edwards Deming present his quality theories. “Quality, Productivity and Competitive Position,” a four-day Deming video seminar for advanced students, will include large-screen footage from Deming’s archives of him…
The 60th anniversary World Conference on Quality and Improvement, one of the largest gatherings of quality professionals, will be held May 1–3 at the Midwest Airlines Center in Milwaukee. The event will feature dozens of networking sessions and breakout groups with topics such as “The Impact of Six…
Gemba Research, a lean consulting firm, is offering on-site tours of some of Japan’s best lean manufacturing operations. Japan Kaikaku Experience offers a behind-the-scene look at world-class manufacturing operations in a variety of industries. Kaikaku means “in revolution,” or “major change” in…
Congressional negotiators have agreed to support $1.5 million in funding for a new nonprofit category of the Malcolm Baldrige National Quality Award. The money is part of more than $7 million in total funding for the Baldrige National Quality Program, which is administered by the U.S. Commerce…
The American Health Quality Association has thrown its support behind the creation of a comprehensive system to measure and report on the performance of health care organizations and practitioners. The Institute of Medicine, a health care trade group, recently proposed creating the new system,…
Six very diverse organizations recently received 2005 Malcolm Baldrige National Quality awards. President George W. Bush and Commerce Secretary Carlos Gutierrez announced the award winners, which range from an automotive dealership to a community college and oil-industry business. It’s the first…
Peter F. Drucker, one of the most influential management theorists of the 20th century, died Nov. 11 at his home in Claremont, California. He was 95. Drucker’s career as a writer, consultant and teacher spanned nearly 75 years. The author of 41 books that have been translated into 37 languages,…
Although five of its six facilities bore damage from Hurricanes Katrina and Rita, without compliance to ISO 14001, recovering from the storms could have been a lot worse for DynMcDermott Petroleum Operations. The company, a 2005 Baldrige Award recipient, is the sole management and operations…
American consumers are more satisfied than ever with the quality of beer produced by the nation’s largest breweries, according to the American Society for Quality’s Quarterly Quality Report. This quarter, ASQ examined consumer ratings on the following manufactured nondurable goods: food and…
