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Verizon’s LiveSource operator services team answers more than 3 million wireless and wireline calls a day and was ranked best in the semiannual National Directory Assistance Performance Index. Verizon leads independent local exchange carriers in customer fulfillment with a score of 93.7…
ASI DataMyte Inc. recently opened a new representative office in Singapore. Candice Choy, formerly with ASI DataMyte distributor Cairnhill Metrology Pte. Ltd., will manage the new office as ASI DataMyte’s regional sales manager for the Asia Pacific region. ASI DataMyte already has a…
Three organizations—a manufacturing company, a hospital and a health care alliance—received the 2006 Malcolm Baldrige National Quality Award. The winners are MESA Products Inc., Premier Inc. and North Mississippi Medical Center. The companies were announced by President Bush and Commerce…
A new version of the online Quality Dividend Calculator demonstrates that choosing high-quality health plans often results in lower health care costs and better employee productivity. The QDC, released by the National Committee for Quality Assurance, estimates the number of sick days…
National Quality Assurance USA recently received approval from the ANSI-ASQ National Accreditation Board to start offering accredited AS9110 certifications. Published in 2003, AS9110 includes specific, critical requirements for the maintenance of commercial, private and military aircraft.…
The American Aerospace Quality Group recently invited RABQSA to represent auditor authentication bodies on its Registration Management Committee. The committee oversees international interpretations of and registrations to standards for the aerospace industry. RABQSA recently recommended…
With 20 years of research, development, engineering, quality and design experience, Michael Slocum moves to Air Academy Associates as Chief Innovation Officer.By hiring Slocum, Air Academy increases its ability to deliver an innovative and customized competitive excellence strategy to the…
Based on data gathered by the American Customer Satisfaction Index (ACSI), the American Society for Quality’s Quarterly Quality Report examines customers’ perceived quality of different products and services on a quarterly basis. The ACSI is a key economic indicator and the United States’…
R. Stephen Flynn recently became president of Optical Gaging Products Inc. Flynn joins a very small group of people who have held the title since OGP was founded more than 60 years ago. The new role is in addition to Flynn’s current position as senior vice president of Quality Vision…
Dubai Industrial City, a member of Tatweer in the United Arab Emirates, recently won certification to ISO 9001. “The certification validates Dubai Industrial City’s aim for enhanced customer satisfaction through the effective application of its quality management system, including…
Consumer Reports magazine last week listed the 47 most reliable vehicles on our planet. Twenty-one of them were made by Toyota Motor Corp. Honda Motor Co. makes 11 of the top 47. Other reliable cars are made by Lexus, Pontiac and Subaru, the only automaker all of whose cars are recommended by…
With 64- and 32-bit support, new features and better integration with its PowerCenter data integration platform, Informatica has upgraded its data quality tools suite—Data Quality 3.1 and Data Explorer 5.0. Users can use data quality scorecards tied to rules and metrics in a display…
To let businesses and government agencies “better manage their customer data by matching and consolidating information from across the enterprise into a single, comprehensive system of records,” Pitney Bowes has introduced its Customer Data Quality Platform. “By extending the…
March 26 and 27, Spar Point Research will present “SPAR 2007: Capturing and Documenting Existing-Conditions Data for Design, Construction and Operations” at the Marriott Town Square in Sugar Land, Texas.Project managers, engineering leads, construction managers, survey heads and asset…
IBS America provides compliance management solutions and recently announced a strategic partnership with International Quality Consulting, a business and technology consultancy. IQC consultants will provide customers in the pharmaceutical, medical device and life sciences industries…
Effective Oct. 30, Ellen Bovarnick became responsible for customer satisfaction, driving process improvements, establishing corporate quality standards and leading the implementation of Nortel’s Six Sigma initiative. “I’m excited to welcome Ellen to my team,” said Joel Hackney, Nortel’s…
ThermoML, a project using Web-based technologies, has markedly improved the quality of data available to researchers and sped access to a lot of new scientific data.A partnership among the National Institute of Standards and Technology, the International Union of Pure and Applied Chemistry…
Leading European research bodies and open source projects recently secured European Union money to assess the quality of open source software. Software Quality Observatory of Open Source Software will build tools to enable open source projects and software companies to benchmark the…
e-TQM College and the University of California at Berkeley’s Management of Technology new joint program will include staff exchanges, mentorship and executive education in total quality management. The Leadership Excellence and Advancement Program, started with $500,000 from e-TQM…
True Opportunity software calculates the profit potential of manufacturing operations and breaks down this total by reason, allowing an organization to focus on the problems or opportunities that will realize the greatest results.“Our software evaluates opportunities in terms of profit,…
Ipanema Technologies has launched a universal indicator of application performance over a wireless area network, Application Quality Score.AQS is a universal indicator that can be applied to all types of applications, data-transfer such as back-up, interactive such as Citrix or real-time…
International Water-Guard Industries Inc., a Canadian aerospace company, recently got its AS9100 certificate of registration. The AS9100 standard specifies quality management system requirements for aerospace industry suppliers.“We had a good quality management system in place, and we were…
Stabilix Health Companion’s primary objective is to simplify health care for individuals. It helps people track expenses and reimbursements, keep personal health records and manage their health care costs.“As the health care marketplace moves toward a consumer-directed model,…
Thailand’s Public Service Management Quality Award (PMQA), modeled on the Singapore Quality Award, will be presented for the first time next year. The PMQA’s seven criteria are those of the Malcolm Baldrige National Quality Award—leadership, strategy development and deployment planning…
A recent letter to the U.S. Congress and other elected officials from information quality professionals expresses concerns about the provisions of the 2002 Help America Vote Act (public law 107-252), which sets guidelines for replacing punch card or lever-type voting machines with electronic…
