Six Features

Douglas C. Fair's picture
Douglas C. Fair
Here’s a quick rundown of what we covered in part one of our list of top 10 mistakes to avoid when using statistical process control (SPC): training everyone, charting everything, segregating control...
Douglas C. Fair's picture
Douglas C. Fair
As you think about your organization’s manufacturing quality efforts—what you’ve overcome and what you hope to accomplish in the future—there is something you need to know. You: What? Who? Me? Me...
William A. Levinson's picture
William A. Levinson
Inspection is a mandatory but nonvalue-adding activity, and our objective is to do as little as possible, provided that we continue to fulfill the customer’s requirements. The zero acceptance number...
Mike Richman's picture
Mike Richman
QDL always strives to bring you a look at the people and stories making the news in the world of quality. We succeeded admirably on the “people” side of things this week and threw in a fun story...
Debashis Sarkar's picture
Debashis Sarkar
The cheating at Kobe Steel shook not just Japan but the entire manufacturing world. As Kobe Steel CEO Hiroya Kawasaki revealed, about 500 companies had received its falsely certified products,...
Jason Furness's picture
Jason Furness
In a previous article I wrote about the reasons why so many lean manufacturing, Six Sigma, and other improvement programs fail. In this article I’m going to expand on reason No. 1: the Academy...
Harish Jose's picture
Harish Jose
It’s not easy to find topics to write about, and even if I find good topics, it has to pass my threshold level. As I was meditating on this, I started to think about procrastination and ambiguity....
Richard Harpster's picture
Richard Harpster
Richard Harpster's op-ed is in response to a recent Quality Digest article and webinar discussing the benefits of the draft AIAG-VDA FMEA Handbook. As he points out at the end of this article, the...
Innovating Service With Chip Bell's picture
Innovating Service With Chip Bell
Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as...
Mike Richman's picture
Mike Richman
During the Nov. 3, 2017, episode of QDL, we (figuratively) traveled the globe to bring you quality information. Let’s take a closer look: “‘Made in Japan’ Falls from Grace Amid Scandals, Systematic...
Scott A. Hindle's picture
Scott A. Hindle
In theory, a production process is always predictable. In practice, however, predictable operation is an achievement that has to be sustained, which is easier said than done. Predictable operation...
Harish Jose's picture
Harish Jose
Today I will look at epistemology at the gemba. Epistemology is the part of philosophy that deals with the theory of knowledge. It tries to answer the questions, “How do we know things, and what...
Matthew Barsalou's picture
Matthew Barsalou
Quality tools can serve many purposes in problem solving. They may be used to assist in decision making, selecting quality improvement projects, and in performing root cause analysis. They provide...
John Flaig's picture
John Flaig
Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph. Some practitioners think that if data from a process have a “bell-shaped...
Mike Richman's picture
Mike Richman
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: ““U.S. Business Sectors Gain or Hold Steady in...
Eston Martz's picture
Eston Martz
The Six Sigma quality improvement methodology has lasted for decades because it gets results. Companies in every country around the world, and in every industry, have used this logical, step-by-...
Eston Martz's picture
Eston Martz
Six Sigma is a quality improvement method that businesses have used for decades—because it gets results. A Six Sigma project follows a clearly defined series of steps, and companies in every...
Anthony D. Burns's picture
Anthony D. Burns
I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my...
Dirk Dusharme @ Quality Digest's picture
Dirk Dusharme @ Quality Digest
Our August 11, 2017, episode of QDL looked at the role of technology in after-market service, stairs that help you up, Fidget Cubes, and more. “Climbing Stairs Just Got Easier With Energy-Recycling...
Ken Levine's picture
Ken Levine
Completing the define phase of a lean Six Sigma (LSS) project is a critical part of any project, although it’s often underestimated in practice. The define phase of the define, measure, analyze,...