All Features
Phanish Puranam, Julien Clément
Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside. By moving organizations from the office into the virtual space, the pandemic has cracked open a treasure trove of data that can be used to streamline and optimize how organizations operate…
Mark Schmit
As a kid I used to be confused by the so-called curse, “May you live in interesting times.” Wouldn’t interesting times be... good? Why would I not want to be interested? Then I got a little older, experienced a little more life, and I started to understand why “interesting times” could be a…
Natalie Weber
Unlike Covid-19, remote audits aren’t unprecedented. Remote audits didn’t start with the pandemic, although it has forced more companies to use them than previously. At MasterControl, we’ve been doing remote audits for years for our international customers. It saves time and expense, and it’s every…
Matt Martin
Morale has dipped during Covid-19. We’re separated from our friends, families, and colleagues but busier than ever. The majority of workers are reporting higher stress, greater anxiety, and emotional exhaustion. Employers have a responsibility to help workers get through this. Here are five ways to…
Knowledge at Wharton
Real-world, face-to-face communication—complete with eye contact, body language, and other important sources of information—is a rarity in business today, and the potential for failing to convey an intended message or giving the wrong impression has grown. Neuroscience research has uncovered…
Craig Tomita
Are the days of standard industrial robots numbered? Absolutely not. In part one of this series, we looked at the unique attribute of cobots. In this article, we’ll see how industrial robots do what they’re designed to do extremely well—high speed, high repeatability, heavy payloads, and more.…
Liz Uram
If you work remotely either part-time or full-time, temporarily or permanently, you have probably discovered that you are a lot more productive when you are not in the office. The main reason for the increase in productivity is that people aren’t inviting you to “got a minute” meetings. These…
Bryan Christiansen
Safety managers have a multitude of safety strategies to protect the health and safety of their workforce. Guidelines for personal protective equipment (PPE), lockout/tagout (LOTO) programs, fire exit signage—the list is endless. However, to get the most out of your employees and resources,…
Klaus Wertenbroch
From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with disappointment depends on understanding why it happened. Without an acceptable rationale, we’re apt…
Sébastien Breteau
As commercialization strategies evolve amid Covid-19, and supply chains continue to trend toward diversification, the only way for businesses to control their destiny is to double down on quality standards. If cash is king, then quality is the king’s closest confidant since high quality protects…
Jessica Ellspermann
How you communicate a message is as important as the message itself. When it comes to internal communications, this certainly holds true. Company culture can give your organization a major strategic advantage in these changing times. But what your culture consists of—goals, values, and practices—…
Amitava Chattopadhyay
For conventional, profit-seeking companies, moving into social impact carries huge contradictions. An ad hoc, small-scale initiative is an inexpensive way to do a bit of good and receive a nice warm glow in the process. But any attempt to achieve more serious impact through scaling the initiative…
Edward D. Hess
The times they are a-changing... and so is the nature of our work. As our familiar world crumbles around us (thanks, Covid-19), and technology continues snapping up more of the tasks humans have always done, we’ll need a whole new set of skills. If we want to stay employed and viable, we must…
Gleb Tsipursky
Does the phrase “garbage in—garbage out” (GIGO) ring a bell? That’s the idea that if you use flawed, low-quality information to inform your decisions and actions, you’ll end up with a rubbish outcome. Yet despite the popularity of the phrase, we see such bad outcomes informed by poor data all the…
Jon Speer
The medical device industry is one that requires preparation. Unlike less regulated industries, there’s an expectation in the industry around the possibility that an inspector or auditor can show up without notice and stop a business in its tracks.
That’s why, when Greenlight Guru released its “…
Hamza Mudassir
Disney has announced a significant restructuring of its media and entertainment business, boldly placing most of its growth ambitions and investments into its recently launched streaming service, Disney+. The 97-year-old media conglomerate is now more like Netflix than ever before.
What this means…
Steve McCarthy
The ideal of proactive quality has been the holy grail of chief quality officers in the life sciences industry for at least five years, but few, if any, have realized the vision. Industry has since set out a clear definition of the milestones a medical product manufacturer would need to meet in…
Sue Via
Research has shown that during economic uncertainty, companies that find a balance between reducing resources to survive and investing in key areas for growth will fare better through the recession and beyond. It’s a nuanced approach to playing offense and defense at the same time.
But many small…
Mike Figliuolo
A hypothesis-driven approach to problem solving and making recommendations can be tremendously efficient. You create a hypothesis (i.e., something taken to be true for the sake of argument), conduct analysis designed to prove or disprove the hypothesis, then make your recommendation based on the…
Ryan E. Day
Few phrases have more power to stir excited conversation than “American-made quality.” It’s been touted and trashed. It’s been a major cause for concern with offshoring and reshoring. Global conglomerate and startup incubator ROKiT Group has come down squarely in the camp that believes American-…
Jason Davis, Thomas Mannarelli
In 2017, Indonesian state-owned giant Pertamina had two ambitious strategic objectives: Transition from oil and gas to a more diverse portfolio, including renewables; and entrench itself deeper in the global market.
But there was a problem. Thanks to a remarkably low retirement age of 56 for…
Suneel Kumar
Remote auditing (RA) has become a norm during the Covid-19 pandemic. Remote auditing is one of the audit methods prescribed in ISO 19011:2018—“Guidelines for Auditing Management Systems.” Although RA has surged due to pandemic constraints, this method of operation will surely gain ground as a…
K. C. Morris
The Covid pandemic has highlighted the role that manufacturing plays in our society. Manufacturing is important not only for improving our quality of life but also for the necessities of life, from food to toilet paper to transportation and safe and secure housing. As our society has evolved, we…
Corey Brown
Amid the Covid-19 pandemic, 3M has been integral in maintaining domestic and international supplies of essential personal protective equipment (PPE). These production and supply-chain challenges required innovation to train new employees faster and leverage a culture of continuous improvement.…
Talmage Wagstaff
Preventive maintenance, specifically in production and manufacturing industries, has been a fundamental part of product consistency for years. It is well known that without product consistency, customer complaints and rework will soon be the result. What does preventive maintenance do to directly…