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Juran Institute Announces Relocation
Quality Digest
The Juran Institute recently moved its headquarters from Wilton, Connecticut, to Southbury, Connecticut. The Juran Institute, founded in 1979 by Dr. Joseph M. Juran, also has offices in Spain, The Netherlands and Canada. Juran established many of the fundamentals on which quality processes, such as…
Xerox Employees Donate Six Sigma Skills to Nonprofits
Quality Digest
Several Xerox Corp. employees plan to donate their lean and Six Sigma skills to help nonprofit groups in their communities. The donation is part of Xerox’s larger effort to prioritize the value of good corporate citizenship, which was announced at the Business for Social Responsibility conference…
American Heart Association Focuses on Quality of Patient Care
Quality Digest
The American Heart Association recently launched an effort to improve the quality of patient care. The organization made the announcement at its Scientific Sessions 2004 conference, held Nov. 7–10 in New Orleans. The program focuses on improving patient care quality and establishing relationships…
Canada’s NQI Plans Tours of Award-Winning Companies
Quality Digest
Canada’s National Quality Institute is planning a tour of at least two quality award-winning businesses early next year. The first tour will be of Polywheels Manufactuturing Ltd., a Toronto company that won a gold trophy for quality in the Canada Award for Excellence program this year. Participants…
Statit Software Teams With HealthAnalytics to Produce Benchmarking Network
Quality Digest
HealthAnalytics LLC and Statit Software recently announced their collaboration to develop a new performance improvement network. The new network is called EMSmeasures and is being developed by the companies in collaboration with the National EMS Management Association. Statit Software will embed…
AIAG Hosts RFID Conference
Quality Digest
The Automotive Industry Action Group hosted a conference on radio frequency identification (RFID) in Livonia, Michigan, on Nov. 4. The use of RFID is increasing in the auto production industry, and the conference examined ways it’s helping streamline the inspection process. Representatives of…
Minitab Releases Software in Japanese
Quality Digest
Minitab Inc. recently announced the release of a Japanese version of its popular MINITAB Release 14 software. The Japanese version includes fully translated menus, dialog boxes, text output, graphs and all other features and functionality of the English-language version. In addition, the Japanese…
LRQA Inc. Announces New Sales and Marketing Manager
Quality Digest
Lloyd’s Register Quality Assurance Inc. recently named Barry Timmins its new sales and marketing manager.Timmins has 15 years of experience in industrial management and sales. He will be based in Houston. LRQA has in-depth experience in providing registration for ISO 9001, ISO 14001, OHSAS 18001,…
IQS Releases New Enterprise Quality Performance Management Model
Quality Digest
IQS recently announced the availability of its new Enterprise Quality Performance Management (EQPM) model at its annual user group conference. The new model is based on the existing data model, which represented significant innovation in the quality management market when it was released in 1985.…
RAB and QSA Closer to Final Merger
Quality Digest
The Registrar Accreditation Board and the Quality Society of Australasia announced recently that they are close to completing their merger. The organizations announced that they planned to merge in June, an effort that will be finalized on Jan. 1, 2005. RABQSA International will have principal…
TÜV America Announces New TL 9000 Program Manager
Quality Digest
TÜV America recently announced it appointed Frank Sidorowicz as TL 9000 program manager. Sidorowicz will be based in Plano, Texas, and has extensive experience in the telecommunications industry and its related standards. He will be responsible for all TL 9000 activities throughout the NAFTA…
ANSI Welcomes New Members
Quality Digest
The American National Standards Institute recently announced new members. The organizations joined ANSI under a new market-based membership structure that ties investment directly to the level of service and involvement based on the unique needs of each member.A list of the new members follows…
The Standard Answer
Denise Robitaille
I was recently asked to write about the ISO 9001:2000 requirements that are still giving folks a hard time. Recent audits that I’ve conducted have led me to conclude that there are several clauses that continue to give us heartburn. The issue that seems to come up most frequently relates to…
Army Arsenal Launches ISO Quality Programs
Quality Digest
The U.S. government’s largest weapons systems research, development and troop support commands center recently mounted an effort to become registered to ISO 9001 and ISO 14001. The U.S. Army Tank-Automotive and Armaments Command (TACOM) hired San Diego-based consulting firm Sullivan International…
ASQ Names 30 New Fellows
Quality Digest
The American Society for Quality recently announced that it has recognized 30 members as fellows of the organization. ASQ has headquarters in Milwaukee, Wisconsin. The 104,000-member professional association aims to create better workplaces and communities worldwide by advancing learning, quality…
Quality Effort Aims to Improve Hospital Reimbursement Processes
Quality Digest
TÜV America and Healthcare Specialists Inc. have formed a new alliance to help hospitals receive Medicare reimbursements more quickly and easily. To that end, the organizations formed a new organization, TÜV Healthcare Specialists, which includes the National Institute for the Accreditation of…
Novations Group, Motorola University Offer Online Six Sigma Learning
Quality Digest
Novations Group Inc. and Motorola University recently announced that they have partnered to offer online Six Sigma learning programs. The partnership is part of Motorola’s 2002 decision to launch a new training program as part of its Six Sigma renewal effort. To accomplish this, it teamed with the…
Rockwell Automation Hosts Automation Fair
Quality Digest
More than 10,000 manufacturing customers, analysts and partners attended Rockwell Automation Inc.’s 13th annual Automation Fair recently. The event took place Oct. 27–28 at the Orange County Convention Center in Orlando, Florida, and was the world’s largest free education manufacturing forum. It…
QMI to Perform ISO 13485 Audits
Quality Digest
QMI recently announced that it has received accreditation to perform ISO 13485:2003 audits. The accreditation, which was issued by the Standards Council of Canada, also allows QMI to offer registrations to ISO 13485:1996 and ISO 13488:1996. To apply for or maintain a valid license for Class II,…
Air Academy Associates and Semizone Partner for Six Sigma Learning and Certification
Quality Digest
Air Academy Associates and Semizone Inc. recently announced an alliance to offer online Six Sigma training and certification. The new partnership hinges on the unique strengths of both organizations. Air Academy Associates is widely known for its knowledge-based approach to Six Sigma deployment.…
Rath & Strong Announces Alliance with Motorola University
Quality Digest
Rath & Strong and Motorola University recently announced they’re teaming up to offer Six Sigma training and consulting to clients around the world. The relationship between the companies goes back almost 30 years, when Motorola hired Rath & Strong to teach its executives and engineers key…
Lean Six Sigma Conference Announced
Quality Digest
Several top executives will speak at an upcoming conference on the use of lean processes and Six Sigma. The conference is sponsored by the Lean Six Sigma Institute of Corporate College, and will be held Nov. 11 at the East Campus of Cuyahoga Community College in Highland Hills, California. Speakers…
New Alliance Plans to Deliver Six Sigma to Mortgage Industry
Quality Digest
A mortgage consulting firm and business performance management company have teamed up to offer Six Sigma to the mortgage banking industry. The alliance between The Performance Group (TPG) and Intelli-Mine will combine TPG’s Six Sigma methodology with Intelli-Mortgage, Intelli-Mine’s performance…
Consultancy Reduces Six Sigma Training Costs
Quality Digest
Citing a crowded marketplace, The Performance Management Group recently announced it’s reducing the cost of its Six Sigma training sessions. “We believe Six Sigma certifications are now a commodity in the marketplace,” says Gerald Taylor, TPMG president and managing consultant. “There are well over…
Clarifying Objectives Critical to Six Sigma Implementation
Quality Digest
Research and consulting firm Best Practices LLC recently compiled a comprehensive list of successful Six Sigma case studies examining the methodology’s delivery, response and accuracy. Drawn from exclusive interviews and research, the database contains specific reasons for implementing Six Sigma.…

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