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Joshua Fairfield
Internet-enabled devices are so common, and so vulnerable, that hackers recently broke into a casino through its fish tank. The tank had internet-connected sensors measuring its temperature and...
    Customer Expectations
    I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.” Honestly, this is true in life, in all relationships. Think about it for a second: Aren’t relationships much easier and much more relaxed when you have no...
    User-centric firms should identify and track the core actions that can make or break their businesses. Traditionally, executives have used standard metrics, such as cash flow, inventory turns, and operating income, to get a broad sense of the health of their firm. However, the game has changed...
    What if you were required to fill out an online form if you wanted the phone number or address of an enterprise with which you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained. You...
    QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: ““U.S. Business Sectors Gain or Hold Steady in Public Esteem” According to a recent Gallup survey, U.S. citizens’ outlook on a number of...

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