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Elizabeth Gasiorowski Denis
Have you ever tried switching bank accounts online, only to end up feeling confused by the technology? If so, you’ve been a vulnerable consumer. Consumer vulnerability is fluid and dynamic, and we...
    As an environmentalist who totes kids around town, I would love to buy an electric car. But here in South Carolina, the cheapest electric vehicles (EVs) are at least three times as expensive as my used VW Jetta. What about those big government subsidies, you ask? The truth is that EV subsidies...
    ‘They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in trouble.” “To say that initiative is lacking is an understatement. My staff doesn’t think beyond the basics. If they hit a wall, they stop. The idea of looking for a window never...
    The conditions that led to a shortage of baby formula were set in motion long before the February 2022 closure of the Similac factory tipped the U.S. into a crisis. Retailers nationwide reported supplies of baby formula were out of stock at a rate of 43 percent during the week that ended May 8,...
    accessibility fail
    Ever found yourself hitting the wrong button and then flipping through the manual in a frenzy, trying to figure out how to get that thing to stop doing what it’s doing? If your answer is yes, you’ve been an unfortunate victim of bad user experience (UX). UX is defined as all aspects of a product,...

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