Supply chain quality is a hot topic these days. Suppliers may be considered third-party organizations, but they are also extensions of your organization. One aspect of managing supplier quality is dealing with shipments of nonconforming items, parts, or services from suppliers.

The following are two typical paths that an organization can take to deal with a supplier nonconformance:
1. Only request that the supplier only replace or repair the items or redo the service
2. Request the supplier to complete one of the following:
• A supplier corrective action request(SCAT)
• A corrective action plan (CAP), also referred to as corrective and preventive action (CAPA)¹

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