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How Does Your Organization Define ‘Accountability?’

The power of ‘what,’ ‘how,’ ‘I,’ and action

Davis Balestracci
Mon, 09/14/2015 - 11:55
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Is accountability used as an excuse for draconian enforcement of arbitrary goals? We’re familiar with the insanity of wasted time spent overreacting to common cause. I remember the dreaded review meetings, spending all day listening to litanies of excuses, finger pointing, blaming others, and carefully crafted stories to explain lack of results, all of which only yielded confusion and an attitude of helplessness.

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Has “Who’s to blame?” been replaced by “Who’s accountable?”

“When we are dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.”
—Dale Carnegie

Accountability should no longer mean “account for.” Accountability should be powered by commitment and hard work with a focus on current and future efforts, rather than reactive and historical explanations, with a mindset of reality, ownership, solutions to problems, and determined action that answer the question, “What else is it going to take?”

 …

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Comments

Submitted by Dave Y on Mon, 09/14/2015 - 09:12

just wondering

So did the grand old dame arrange for you to present to the ministers?

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Submitted by Davis Balestracci on Mon, 09/14/2015 - 13:39

In reply to just wondering by Dave Y

Care to take a guess?

Thanks for reading and for your comment.  No, I'm afraid she didn't -- but she certainly lost the right to complain to me (or anyone else) about it AGAIN until she did.  Unfortunately, I haven't been back and curious inquiry e-mails to the organizers were never replied to.

Davis

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Submitted by ken kaniecki on Fri, 09/18/2015 - 13:07

Distracting customers

I remember an article you provided about how to not distract customers. Is it really necessary to have the pop up advertisements on each and every page of a QD article? I think not! Please consider removing or modifying this practice as a quality service to your customers.

Thanks,

Ken Kaniecki

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Submitted by Dave Y on Fri, 09/18/2015 - 13:12

In reply to Distracting customers by ken kaniecki

yeah!

yeah!

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