Raissa Carey
Most of us know that Wal-Mart has been a big player in the “green” movement. The world’s biggest retailer takes the whole “let’s save the planet” talk very seriously. So it wasn’t with much shock...
Raissa Carey
Total Quality Management (TQM) is a management approach that requires quality in all phases of the company’s operations, by doing things right the first time. All waste and defects must also be...
Raissa Carey
Hoshin kanri, or hoshin for short, refers to policy deployment. It is the method used to deploy the overall control system and total quality management (TQM). Roughly translated, hoshin kanri means...
Raissa Carey
I
f you’ve been to Starbucks lately, you probably noticed the fast-paced employees working their java magic as they take orders from customers in line, not at the register, so that baristas can...
Raissa Carey
Takt is a German word for the baton used by maestros. Just as musicians must be synchronized with the conductor, the rate of production within an organization must be synchronized with the rate of...
Raissa Carey
TL 9000 is the telecommunication industry’s supplement standard of ISO 9001. It was created in 1998 by Quality Excellence for Suppliers of Telecommunications Leadership (QuEST) Forum, a group of...
Raissa Carey
I
SO 10002—"Quality management—Customer satisfaction—Guidelines for complaints handling in organizations" helps organizations of all sizes and all sectors to understand and process...
Raissa Carey
A lean Six Sigma program instituted by Erie County, New York, has come under fire recently. The county's program is outlined in an article in Quality Digest Daily, "Analyzing Data Saves...
Raissa Carey
Manufacturing Extension Partnership, or MEP, is a national network of not-for-profit centers that help small- and medium-sized manufacturers improve efficiency and bottom line results. MEP’s nearly...
Raissa Carey
It started slowly but surely. With the slump of the U.S. economy, companies started downsizing first by the dozens, then by the hundreds. Today, thousands of organizations across the country have in...
