Content by Paul Foster

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Paul Foster
If you’re new to layered process audits, it’s critical to make sure everyone on your team is on the same page with basic terms. Here we provide a guide of 16 essential terms to know when launching...
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Paul Foster
When Deloitte wanted to get people excited about employee training, the company decided to adopt a gamification strategy for its online training portal. Using elements like achievement badges,...
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Paul Foster
When you look at standards like IATF 16949 or ISO 9001, the requirements boil down to two essential elements: improving customer satisfaction and reducing risk. They go hand in hand because effective...
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Paul Foster
Next to defining a problem accurately, root cause analysis is one of the most important elements of problem-solving in quality management. That’s because if you’re not aiming at the right target, you...
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Paul Foster
Equipment downtime gets expensive fast in automotive and aerospace manufacturing, a risk many companies try to mitigate by storing spare parts onsite. A machine breaks down, haul out the parts, and...
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Paul Foster
What sets the top 20 percent of innovation leaders apart from their competitors? According to LNS Research, one key difference is that a majority (52%) of the top tier has real-time visibility into...