Content by Dan Nelson

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Dan Nelson
Have you ever noticed someone struggling with a problem because he didn’t know the “trick” to solving it? Have you ever wrestled with a problem, only to discover that it actually wasn’t a...
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Dan Nelson
The game of billiards offers a useful analogy to explain risk-based thinking and “risk to quality” (i.e., the risk to achieving quality objectives). Like any game, billiards involves navigating...
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Dan Nelson
ISO 9001 certification is like a driver’s license test. To prepare for a driver’s license test, a new, unlicensed driver requests a booklet from the state. This booklet explains the laws and...
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Dan Nelson
Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here. Bob’s Machine Shop has been satisfying customers with good parts delivered on time...
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Dan Nelson
Editor's note:  This is part one of a serios about customer-centric quality management systems.  Read part two here. A document review is supposed to be conducted as part of stage one of...
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Dan Nelson
The process approach is a concept crucial to proper quality management. This concept is not new. In fact, it’s how ISO 9001 was designed to work from the very beginning. A process approach allows...
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Dan Nelson
When we think of plan-do-check-act (PDCA), W. Edwards Deming might spring to mind… and Walter Shewhart, maybe Kaoru Ishikawa as well. But the thinking that results from PDCA today can most always...
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Dan Nelson
Why is internal auditing important to your quality management system (QMS)? To ensure that processes conform to ISO 9001 requirements, or to ensure that the company conforms to management’s own...
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Dan Nelson
Editor's note: Dan Nelson will be a guest on Quality Digest LIVE Friday March 14, 2014, at 11 a.m. Pacific. Bill Cosby once did a routine about a funny aspect of human nature: How we all seem to...
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Dan Nelson
On June 23, 2013, Simon Feary, executive director of the Chartered Quality Institute, delivered the welcome speech at the International Register of Certificated Auditors’ (IRCA) 12th annual forum...