Content by Akhilesh Gulati

Akhilesh Gulati's picture
Akhilesh Gulati
Barry was excited about the journey he was to embark on. He had just contracted a professional organization in his industry that would help his company implement lean practices. These professionals...
Akhilesh Gulati's picture
Akhilesh Gulati
Starting from scratch, Gil had slowly built a small business and was running it quite successfully. He was a professional at heart: He gained the confidence of customers and prospects, met their...
Akhilesh Gulati's picture
Akhilesh Gulati
An optimist would say a glass is half-full, while a pessimist would say it’s half-empty. Someone with a mind for physics would say, “The volume of this cylinder is equally composed of a colorless,...
Akhilesh Gulati's picture
Akhilesh Gulati
The IT department of a school district supported itself by providing application development, database maintenance, training, and other services to its internal clients, although no money exchanged...
Akhilesh Gulati's picture
Akhilesh Gulati
Given the current dynamic business environment, there is a tremendous need for operational agility and the ability to quickly respond to changing market forces. Time to value (TtV) is an important...
Akhilesh Gulati's picture
Akhilesh Gulati
You check into a high-end hotel for an exorbitant fee. You are tired, thirsty, and you want a drink of water. Either you find no water or the bottled water costs an additional $5.50. You see a coffee...
Akhilesh Gulati's picture
Akhilesh Gulati
The city of Austin, Texas, wanted to be listed as one of the top five places to live in the United States. Explaining that vision to the various municipal departments wasn’t difficult. Managers set...
Akhilesh Gulati's picture
Akhilesh Gulati
Lights, camera, action! Sound familiar? Given the continuous release of movies, we are all familiar with this phrase. But what does this have to do with the quality profession or strategy? “Lights”...
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Akhilesh Gulati
When you try to improve your athletic abilities (e.g., playing tennis, swimming), how do you go about it? There are quite a few options, including observing how those who are best-in-class perform....
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Akhilesh Gulati
In part one of this article, I described a rapid strategic planning session for fire-service response time, and included a comment from one of the planners that he’d like to “see a fire station on...