Content by Kyle Toppazzini

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Kyle Toppazzini
In the lean Six Sigma framework, we normally define what is called the critical-to-quality (CTQ) characteristics. A CTQ characteristic is any feature or product that is important to the customer....
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Kyle Toppazzini
Before my first book, Maximizing Lean Six Sigma (West Bow Press, 2013), was published, I’d begun work on a second book, which details a new approach to lean Six Sigma called FUSE—for formulate,...
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Kyle Toppazzini
How many of you have been through a lean Six Sigma (LSS) project or business transformation and there was no internal conflict between employees or among managers? My guess is very few. In any LSS...
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Kyle Toppazzini
One of the recurring sentiments I hear from business executives is that lean Six Sigma (LSS) simply takes too long to implement. Without senior management buy-in, implementing it is not only...
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Kyle Toppazzini
Many of us are familiar with change management models used in organizational change. What I find most interesting are the differences between the standard organizational change-management...
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Kyle Toppazzini
Have you heard the expression “flavor of the month” or the saying “the more things change, the more they stay the same?” I often hear employees use these expressions when faced with a large change...
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Kyle Toppazzini
One of the most challenging issues I hear from people within the lean Six Sigma community is how to ensure that a lean Six Sigma project is sustainable. If your lean Six Sigma project is highly...
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Kyle Toppazzini
Allow me to introduce you to FUSE, a value-based lean Six Sigma model that enables organizations to maximize enterprise performance with the least friction. FUSE embodies three core Chinese concepts...
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Kyle Toppazzini
In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the...
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Kyle Toppazzini
The three value concepts of my new lean Six Sigma model are based on the Chinese terms shin, gunaxi, and zhi. The third term, zhi, means to know or understand. Confucius believed that for most...