Content by Dawn Keller

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Dawn Keller
Generally speaking, I have a problem with authority. I don’t like being told what to do or how to do it. I’m not proud of that. I recall debating with my high school trigonometry teacher regarding...
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Dawn Keller
Juvenile idiopathic scoliosis. That was the diagnosis given to my then 8-year-old daughter last January. In short, it means that she’s young (under 10), she exhibits an abnormal amount of spinal...
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Dawn Keller
I really can’t make this stuff up. I wrote a post a couple of years ago titled: “How to Talk to Your Kids About... Quality Improvement,” in which I lamented about Community Hero Day in my...
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Dawn Keller
I spend the majority of my time entrenched in statistics. Using statistics. Studying statistics. Developing and testing statistical software. Statistics guide many of my decisions at work and in...
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Dawn Keller
As I sat down to examine cost of quality (COQ) at Minitab, I flashed back to my certified quality engineer (CQE) exam almost 20 years ago. I can still vividly remember staring down at a...
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Dawn Keller
I’m a quality engineer, so it probably goes without saying that I like gathering and analyzing data. Minitab and I spend a significant amount of time together. Some might say our relationship is...
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Dawn Keller
I love product development and quality engineering. There are days when I can’t believe that I actually get paid to do this. Between you and me, I’d do this work for a lot less money. In fact, even...
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Dawn Keller
I remember a time in my career when I mistakenly thought I knew statistics—really knew statistics. It was before I met Yanling Zuo, Michelle Paret, Eduardo Santiago, and a whole host of other...
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Dawn Keller
I am 100-percent certain that on the day they asked me to manage at Minitab, they did not tell me I would have to do so much process work. They didn’t clearly articulate that as a manager, I’d spend...
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Dawn Keller
My six-year-old came home from school one day very excited to let me know that Maggie’s mommy was a doctor and she helped sick people get better. Seems Maggie’s mommy was a “community hero.” My...