Content by James Wells
Build Customer Loyalty by Mining Social MediaYou can learn a lot from one- and five-star ratings
Tue, 01/18/2022 - 12:03
The ISO 9001 standard talks about the relationship between the company and the customer in a couple of places. First is management’s responsibility to make sure that customers’ needs are a top consideration, and that their requirements are met. Then…
Are We Problem Solving or Just Going Through the Motions?If the solution is obvious, just do it!
Tue, 05/25/2021 - 12:03
I was talking recently with a friend who runs an academic program at a major U.S. university. She was telling me about solving a problem in her department and how the solution was obvious so she just did it. She then related how one of her…
What Is Your True Cost of Quality?Learn to speak the language of business, time, and dollars
Mon, 03/01/2021 - 12:03
When is a product “good enough” to accept? This is the classic challenge of quality. High customer expectations demand that suspect products be thoroughly scrutinized and a high standard set for their release. Customers expect this, and quality…
Gauge R&R for Transactional Six Sigma ProjectsMeasuring the unmeasurable
Tue, 02/23/2010 - 07:40
How many times has this happened to you? You’re leading a Six Sigma project on a transactional process of some kind, something not directly tied to manufacturing or measurement of product quality. You get to the measure phase of your Six Sigma…