Content by Quality Digest
New ISO Standard Established for Satisfying Unhappy Customers
Thu, 07/08/2004 - 22:00
The International Organization for Standardization recently announced a new standard to help organizations satisfy dissatisfied customers. ISO 10002 is a standardized complaints-handling process that can be easily integrated into… MetricStream to Replace Homegrown Lotus-Based Quality System
Thu, 07/08/2004 - 22:00
Hitachi Computer Products’ American division will replace its quality management processes with MetricStream software, the company announced recently. The solution is currently being implemented at Hitachi’s Oklahoma manufacturing division… Cognex Announces Machine Vision Seminars
Thu, 07/08/2004 - 22:00
Cognex Corp. will host a series of free seminars designed to show how its vision sensors perform automated inspection tasks in the automotive, medical, pharmaceutical, food and beverage, and electronics industries, officials announced… Online Homeland Security Standards Database Developed
Thu, 07/08/2004 - 22:00
An online database of standards related to homeland security is another step the U.S. Department of Homeland Security is taking to improve defense procedures. The American National Standards Institute is combining forces with the DHS to… Presidential Approval Shelters Standards-Developing Organizations
Thu, 07/08/2004 - 22:00
President George W. Bush recently signed into law the Standards Developing Organizations Advancement Act of 2004 (H.R. 1086), providing new shelter for standards developers from treble damage liability in current antitrust laws. The… Quality Digest Columnist Receives ASQ Award
Thu, 07/08/2004 - 22:00
The American Society for Quality awarded John E. (Jack) West with its Freund-Marquardt Medal for his longtime service to the quality profession and to the organization. West is a consultant with Silver Fox Advisors in The Heartland, Texas.… TapRooT Software Now Available
Thu, 07/08/2004 - 22:00
It took upward of two years, but System Improvements Inc. announced recently that it has developed its TapRooT software into an advanced management system. The new software is written with an SQL database that allows it to be set up for a… RAB and QSA to Form New Global Certification Authority
Thu, 07/08/2004 - 22:00
The Registrar Accreditation Board and the Quality Society of Australasia Ltd. have agreed to form a new global personnel certification body by the end of this year. The new organization will combine the auditor certification and… ISO Plans to Produce Social Responsibility Guidelines
Thu, 07/08/2004 - 22:00
The International Organization for Standardization will develop a standard for social responsibility, although it will not be intended for formal certification. The decision was made at a senior ISO management meeting this June in Stockholm… StatSoft Announces Training Seminar
Mon, 07/05/2004 - 22:00
StatSoft will hold a training seminar for its STATISTICA software program in Toronto, Aug. 12-13. The course is designed to instruct participants on how to take advantage of the software’s numerous statistical and graphical tools. Step-by-…
